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1. Introduction

Roussos Law Group and its affiliates (referred to herein as “RLG”, “we”, “us”, or “our”), respect your privacy and are committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at www.rlgfl.com and any other webpage that RLG maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with RLG or the Site (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”).

2. Information We Collect

The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

  •  Individual Identifiers and Demographic Information:
    • Contact information, such as name, email address, phone number, mailing address, job title, and organization.
    • Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform.
    • Demographic information, such as date of birth, gender, age, marital status, and race pulled from your claim.
  • Sensitive Personal Information
    • Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information.
    • Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details.
    • Precise physical location, which we may collect via the App if you consent to that collection through the App.
  • Sensory Data
    • Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers.
    • Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.
  • Commercial Information
    • Representation information, such as details about your claim, case, or other legal matter, the distribution of settlement of other payments to you (if applicable).
    • Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile.
    • Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).
  • Internet or Network Activity
    • Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.
    • Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.
  • Inferences Drawn from Personal Information
    • Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may collect the categories of personal information described above from the following sources:

  • Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by RLG, some portions of the Services may be used by active RLG clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.
  • Personal Information Collected Automatically. We and our third party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.
  • Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:
    • Our business partners, such as third-party data providers, advertising partners, and service providers.
    • Public sources, such as social media platforms and publicly available records.
    • Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may
    • Referral sources, such as members of our referral network, website submissions,
      and other referral sources.

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

3. Use of Google Analytics

We may use third party analytics tools, such as Google Analytics, in order to better understand your use of our Platform and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit https://policies.google.com/technologies/partner-sites. To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en

4. Use of Personal Information

We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

  • To Provide Our Platform. We use personal information to provide our services, including the Website. For example, we use personal information:
    • to facilitate your requests for a free case evaluation and determine your legal needs;
    • to provide you with legal and other services, content, and features you request;
    • to create, manage, and monitor your account;
    • to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;
    • to operate, troubleshoot, and improve the Platform;
    • to process your transactions, invoices, and settlement payments;
    • to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;
    • respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and
    • enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged
      in.
  • For Direct Marketing. We may use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the “Your Choices” section below.
  • For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.
  • For Compliance, Fraud Prevention and Safety.
    • to enforce our Terms of Use and other agreements we may have;
    • to comply with applicable laws, regulations, lawful requests, and legal processes;
    • to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
    • to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers, our databases and other technology assets;
    • audit our internal processes for compliance with legal and contractual requirements and internal policies; and
    • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
  • For Interest-Based Advertising. We, our service providers, and our third party advertising partners may collect and use your personal information for advertising purposes. We may contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of interest-based advertising. These companies may use cookies and similar technologies to collect information about you (including the device information and online activity information described above) over time across our Platform and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their sites and services. You can learn more about your choices for limiting interest-based advertising, under “Advertising Choices” in the “Your Choices” section below.

8. Attorney-Client Privilege and Confidentiality

IMPORTANT NOTICE: Submitting information through our website contact forms or email does not create an attorney-client relationship. Such a relationship is only established through a signed engagement agreement. However, we treat all inquiries with discretion and will not disclose the content of your communications without your consent, except as required by law.

Once an attorney-client relationship is established, all communications are protected by attorney-client privilege and our ethical duties of confidentiality under the Florida Rules of Professional
Conduct.

9. Information Security and Third Party Links

RLG takes commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices
of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

We do not knowingly solicit or collect personal information online from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes To This Privacy Policy

RLG may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Platform. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the bottom of this Privacy Policy. By continuing to use our Platform, or communicating  electronically with us thereafter, you acknowledge such changes to this Privacy Policy.